We appreciate your honest feedback on the matter and our Management Team is going to make a full commitment to finish all showers with a new glazing over the next couple of months. I wanted to take a moment to reach out to you in regards to your stay and apologize for the disturbing experience that you had with your heater & bathroom arrangements. I say Hard Rock is worth visiting not only for a good atmosphere, but mostly for the exceptional service! More Show less Not only did he show us everything in Hard Rock worth seeing, but also gave us the best recommendations of what to see in our two days in Tahoe. When the most incredible and polite young man helped us with every request, hope I don't sabotage his name Kenny Bulett in security. My husband and myself were eating lunch at the restaurant Firebreak, and after had no clue where anything was located or what else to do in town (It was our first time in Tahoe). I have had horrible experiences with security in the past, and Hard Rock had the most genuine, kind, and helpful security I've met. Also I wanted to mention the security completely blew my mind. The place does have a lot of interesting collectibles around the main floor, and a great atmosphere. Too be honest I thought the casino would have more to offer, but it's understandable seeing as how the place just opened. I recently visited the new Hard Rock Located in South Lake Tahoe, CA.
